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Post-Traumatic Trust

Policy

Returns & Refunds

Owner review placeholder: This is a draft prepared for the owner's review. It is not legal advice — please have it reviewed and update every bracketed item before accepting live orders.

Printed books and workbooks

If your item arrives damaged or incorrect, contact us within [NUMBER] days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.

Unopened, undamaged printed items may be returned within [NUMBER] days of delivery. [OWNER: specify who pays return shipping and refund method.]

Digital PDFs

Because digital files are delivered immediately, they are generally non-refundable once downloaded. If you have trouble accessing a file, contact us and we'll help. [OWNER: confirm.]

How to start a return

Use the Contact page or email [OWNER CONTACT EMAIL].